Terms & Conditions.

1. Overview

These Terms and Conditions (“Terms”) govern your access to and use of the mAmI APP, an AI-assisted application providing reminders, chat functionality, and family contact management (the “Service”), offered by R and L AI Technologies L.L.C-FZ, a Limited Liability Company incorporated in the United Arab Emirates at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai (“Company,” “we,” “us,” or “our”).

By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

• You must be at least 18 (or the age of majority in your country) to use the Service.
• If you input data about family members (including minors), you confirm you have lawful authority and necessary consents.

3. No Agency, No Human Representation, and No Fiduciary Relationship

The user expressly acknowledges and agrees that the mAmI Application operates solely through automated artificial intelligence systems and software-based processes. Nothing within the Application, including any AI-generated communication, response, suggestion, reminder, or interaction, shall be construed as creating:

• an agency relationship,
• a partnership,
• a joint venture,
• a fiduciary relationship,
• an employment relationship, or any form of human representation between the user and the Company.

The artificial intelligence within the Application does not act as an agent, representative, advisor, or proxy of the Company or the user, and has no authority to bind, obligate, commit, or represent the Company or any user in any manner whatsoever. The user further acknowledges and agrees that:

• all interactions occur exclusively with artificial intelligence and not with a human being;
• no duty of care, duty of loyalty, or professional obligation is created through use of the Application;
• any perceived empathy, understanding, personalization, or conversational tone is the result of automated AI-generated outputs and does not constitute human judgment, intent, or awareness.

Any reliance on information, suggestions, reminders, or outputs generated by the Application is undertaken solely at the user's own discretion and risk. This clause applies globally and shall be enforced to the maximum extent permitted by applicable law.

4. Description of the Service

Features include:

• Reminders and scheduling tools.
• OpenAI-powered AI chat (including AI chat and, where enabled, user-to-user messaging).
• Storage/organization of family contact information.
• Cowork Mode (Anthropic Claude): calendar integration (Google / Outlook).
• Cowork Mode (Anthropic Claude): email integration (Google / Outlook).
• Cowork Mode (Anthropic Claude): doctor booking / hospitals.
• Cowork Mode (Anthropic Claude): grocery / grocery store assistance.
• WhatsApp integration via Twilio.
• Multi-memory layers.
• Messenger and community.
• Wellness daily check-in.
• Smart Insights.
• Gratitude Journal.
• Recipe browser and meal plan schedules.
• Emergency contacts and family health profiles.
• Vaccine reminders.
• Smart notifications and reminders.
• Baby supplies — stock management.
• Daily and weekly routine schedules.
• Milestone development tracking.

AI outputs may be inaccurate or incomplete. Verify critical information.

Cowork Mode Limitations

Cowork Mode may access authorized email and calendar integrations solely to assist with organization, reminders, scheduling, and recommendations. Cowork Mode does not autonomously send emails, confirm appointments, make bookings, or independently modify calendars without user confirmation.

Healthcare Disclaimer

The Company does not guarantee the availability, suitability, quality, outcome, or accuracy of third-party healthcare providers, hospitals, or appointment availability.

WhatsApp / Twilio Disclaimer

Messaging functionality, including WhatsApp integrations, may rely on third-party providers such as Twilio and Meta Platforms. Delivery, delays, failures, interruptions, message availability, or third-party restrictions are outside the Company's control.

5. No Professional Advice; Emergencies

6. No Reliance and Independent Judgment

Users acknowledge and agree that the Application and its artificial intelligence features are provided solely for general informational, organizational, and supportive purposes. Users shall not rely on any information, suggestions, reminders, outputs, or communications generated by the Application as the sole basis for making decisions of any kind.

All decisions, actions, and outcomes resulting from the use of the Application are based on the user's independent judgment, discretion, and assessment. The Company expressly disclaims any responsibility or liability arising from reliance on AI-generated outputs, including decisions related to personal, family, emotional, financial, medical, or professional matters. Use of the Application constitutes acknowledgment that the user remains solely responsible for verifying information and determining its suitability for their specific circumstances.

7. Accounts and Security

• Provide accurate registration information and keep it updated.
• You are responsible for safeguarding credentials and account activity.
• Report unauthorized access to hello@mami.ae immediately.

8. User Content and Family Data

• “User Content” includes reminders, messages, contact details, calendar entries, photos, and other data you submit.
• You retain ownership. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and secure your User Content to operate and improve the Service as described in the Privacy Policy.
• You confirm you have necessary rights/consents and that your content complies with law.
• Do not upload unlawful, abusive, infringing, deceptive, or harmful content, malware, or personal data without lawful basis.

9. Permissions, Family Spaces, Sharing

• You control who you invite and what you share. Manage roles and permissions carefully.
• If you connect third-party services (e.g., calendars, storage), you authorize data access as needed for the integration.

10. Privacy and Data Protection (UAE-Based Database & Global Users)

10.1 Regulatory Framework

The Company processes personal data in accordance with applicable data protection and privacy laws, including but not limited to UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), the EU General Data Protection Regulation (GDPR), UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and other comparable international data protection laws, to the extent applicable.

10.2 Categories of Data Collected

The Application may collect and process personal data voluntarily provided by users, including:

• (a) Basic profile information such as name, gender, and age;
• (b) Usage data, preferences, and interaction logs;
• (c) Family and household organizational data voluntarily entered by the user;
• (d) General wellbeing notes, emotional reflections, and organizational inputs.

All basic profile information is optional and non-mandatory. The Application may continue functioning without such information, although certain personalized features or functionality may be limited.

10.3 Lawful Basis for Processing

Personal data is processed on the basis of user consent, performance of a contract, legitimate interests, and compliance with applicable legal obligations, as relevant.

10.4 Data Relating to Minors, Family Members, and Optional Personal Information

The Application does not require the provision of personal data relating to minors, family members, or dependents. Where users voluntarily choose to enter information relating to themselves or others, including basic profile data such as name, gender, or age:

• Such data is entirely optional and non-essential to the functioning of the Application;
• The user represents and warrants that they have full legal authority and required consents to provide such information;
• The Company does not verify the accuracy, completeness, or legal authority associated with such data.

The Company shall not be liable for claims arising from the voluntary, inaccurate, incomplete, or unauthorized submission of personal data by users.

10.5 Mental Health, Emotional Support & Advisory Disclaimer

Any information relating to emotional wellbeing, stress, or mental load is processed solely for general informational, organizational, and supportive purposes. The Application does not provide medical, psychological, psychiatric, or therapeutic advice, diagnosis, or treatment.

10.6 International Data Transfers

Personal data may be processed and stored within the European Union and other jurisdictions where the Company or its authorized service providers operate. Because mAmI operates globally, personal data may be transferred across international borders where necessary to provide the Service. Where legally required, appropriate safeguards shall be implemented in accordance with applicable law, including contractual protections, recognized transfer mechanisms, and commercially reasonable security measures.

10.7 Data Security

The Company implements reasonable technical and organizational measures to protect personal data. However, no system can be guaranteed to be completely secure.

10.8 Data Retention

Personal data is retained only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, or enforce agreements.

10.9 User Rights

Depending on applicable law, users may have rights to access, rectify, delete, restrict, or object to the processing of their personal data, subject to legal limitations.

10.10 Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for damages arising from user-provided data, voluntary disclosures, or misuse of the Application. This Clause 10 shall be read in conjunction with the provisions governing AI use, user responsibility, professional disclaimers, limitation of liability, and governing law set forth elsewhere in these Terms.

11. AI-Specific Disclosures

• AI outputs can be probabilistic, incomplete, or biased; do not use for safety- or time-critical decisions without human verification.
• Limited human review may occur for support, trust and safety, and quality, under confidentiality.
• We may use de-identified or aggregated data to improve the Service; we do not sell personal data.
• Additional AI-related disclosures, limitations, and user acknowledgments are set out in the Addendums, which form an integral part of these Terms.

12. Communications and Notifications

You consent to service-related emails, push notifications, and messages (e.g., reminders, security alerts). Manage preferences in settings; certain notices are mandatory.

13. Acceptable Use

You agree not to:

• Violate laws or third-party rights.
• Harass, threaten, or harm others; send spam.
• Probe, scan, or test vulnerabilities; circumvent security.
• Interfere with operation (e.g., DDoS, abusive scraping).
• Reverse engineer except to the extent permitted by applicable law.
• Upload viruses or harmful code.
• Collect or process others' personal data without lawful basis or consent.

14. Intellectual Property Rights (UAE, United States, Europe, and Global Protection)

14.1 Ownership and Applicable Laws

All intellectual property rights associated with the Application, including but not limited to software, source code, object code, algorithms, artificial intelligence models, prompts, databases, workflows, designs, graphics, logos, trademarks, trade names, audiovisual elements, written content, voice outputs, and documentation (collectively, the “Intellectual Property”) are owned by or lawfully licensed to the Company. Such Intellectual Property is protected under applicable laws, including but not limited to:

• UAE Federal Law No. 38 of 2021 on Copyright and Related Rights;
• United States Copyright Act (Title 17, U.S. Code);
• United States trademark laws (Lanham Act);
• European Union copyright directives and national copyright laws of EU Member States;
• International treaties and conventions, including the Berne Convention, WIPO Copyright Treaty, and other applicable international intellectual property agreements.

Protection applies worldwide to the maximum extent permitted by applicable law.

14.2 Limited License to Users

Subject to compliance with these Terms, the Company grants users a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Application solely for personal, non-commercial purposes. No ownership rights are transferred to users.

14.3 Restrictions

Users shall not, directly or indirectly:

• Copy, reproduce, modify, translate, adapt, distribute, display, sell, lease, sublicense, or create derivative works of the Application or its Intellectual Property;
• Reverse engineer, decompile, disassemble, or attempt to extract source code or underlying logic, except to the extent expressly permitted by applicable law;
• Use the Intellectual Property for commercial purposes without prior written authorization.

14.4 User Content and Feedback

Any feedback, suggestions, ideas, or improvements submitted by users may be used by the Company without restriction, compensation, or attribution, to the extent permitted by applicable law. Users retain ownership of their personal content but grant the Company a worldwide, royalty-free, non-exclusive license to host, process, and use such content solely to operate and improve the Application.

14.5 Enforcement and Remedies

Unauthorized use of the Intellectual Property may result in civil and criminal liability under applicable laws in the UAE, United States, Europe, and other jurisdictions. The Company reserves the right to pursue all legal remedies available, including injunctive relief, damages, and statutory remedies, without prejudice to other rights.

14.6 International Applicability

These intellectual property protections apply regardless of the user's geographic location. Where local mandatory laws apply, this clause shall be enforced to the maximum extent permitted under such laws. Nothing in these Terms shall be construed as a waiver of any intellectual property rights under any applicable jurisdiction.

15. Trade Secrets & Confidential Information

All non-public aspects of the Application, including but not limited to artificial intelligence logic, system architecture, algorithms, prompts, workflows, training methodologies, datasets, optimization techniques, roadmaps, and internal documentation constitute confidential information and trade secrets of the Company. Such information is protected under applicable trade secret, unfair competition, and intellectual property laws in the United Arab Emirates, the United States, the European Union, and other applicable jurisdictions. Users agree not to access, disclose, reverse engineer, derive, extract, copy, or use any trade secrets or confidential information except as strictly necessary for lawful use of the Application. Unauthorized use or disclosure may result in civil and criminal liability.

16. Intellectual Property Assignment & Contractor Alignment

All intellectual property created, developed, contributed, or modified in connection with the Application by employees, contractors, consultants, or third parties is either owned by or validly assigned to the Company. Users acknowledge that:

• All AI outputs, system logic, and platform functionality remain the exclusive property of the Company;
• No rights are transferred through access or use of the Application;
• The Company maintains internal agreements, including NDAs and IP assignment contracts, ensuring full ownership of intellectual property.

Nothing in these Terms grants users any claim, license, or ownership interest in the Company's intellectual property.

17. DMCA & Copyright Notice-and-Takedown Procedure

The Company complies with the Digital Millennium Copyright Act (DMCA) (17 U.S.C. §512). If you believe that content within the Application infringes your copyright, you may submit a written notification including:

• Identification of the copyrighted work.
• Identification of the allegedly infringing material.
• Contact information of the complaining party.
• A statement of good faith belief.
• A statement under penalty of perjury.
• A physical or electronic signature.

Notices should be sent to the Designated Agent, R and L AI Technologies L.L.C-FZ, at legal@mami.ae. The Company reserves the right to remove or disable access to infringing content and terminate repeat infringers.

18. Subscriptions, Fees, Trials

• Some features may be paid. Pricing, billing cycles, and terms are shown at purchase and may change with notice as required by law.
• Trials may convert to paid unless cancelled before the deadline.
• Auto-renewal unless cancelled. Cancellations take effect at the end of the period unless otherwise stated.
• Refunds follow our refund policy and mandatory consumer rights in your jurisdiction.

19. Third-Party Services and Links

We are not responsible for third-party services or content. Their terms and privacy policies apply.

20. App Store Terms (Apple/Google)

• These Terms are between you and R and L AI Technologies L.L.C-FZ, a Limited Liability Company, not Apple/Google.
• Apple/Google have no maintenance or support obligations.
• You must comply with applicable app store terms.
• You represent you are not in a US-embargoed country or on a restricted list.
• Apple/Google and their subsidiaries are third-party beneficiaries and may enforce these Terms.

21. Service Changes and Availability

• We may modify, suspend, or discontinue features or the Service. We will make reasonable efforts to notify you of material changes.
• We are not liable for outages due to maintenance, network failures, or events beyond our control.
• Force Majeure. The Company shall not be liable for delays, interruptions, outages, failures, or inability to provide the Service resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, governmental actions, labor disputes, internet failures, cloud provider outages, cyberattacks, failures of artificial intelligence providers, telecommunications failures, third-party platform interruptions, or utility disruptions.
• Beta or Experimental Features. From time to time, the Company may offer beta, experimental, pilot, or early-access features. Such features may be incomplete, modified, interrupted, inaccurate, or discontinued at any time without notice and are provided “as is” without warranties of any kind. Users assume all risks associated with use of beta or experimental functionality.

22. Warranties and Disclaimers

• The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant accuracy, reliability, security, or uninterrupted availability, or that AI outputs will be correct.

23. Limitation of Liability

• To the maximum extent permitted by applicable law, we and our affiliates, officers, directors, employees, and agents are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, data, or goodwill.
• Our aggregate liability for all claims related to the Service will not exceed the amounts you paid to us in the 12 months before the event giving rise to liability, or USD 100, whichever is lower, unless a higher minimum is required by mandatory law.
• Some jurisdictions do not allow certain limitations; rights may vary accordingly.

24. Indemnification

You will defend, indemnify, and hold harmless R and L AI Technologies L.L.C-FZ, a Limited Liability Company, from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your User Content, your breach of these Terms or law, or your infringement of third-party rights.

25. Term and Termination

• These Terms continue until terminated. We may suspend or terminate for violations, risk to users or the Service, or where required by law.
• Upon termination, your right to use the Service ends. Sections that by their nature should survive termination shall survive, including but not limited to Sections 3, 6, 10, 14–17, 22–26, and the Addendum.

26. Governing Law, Arbitration, and Class Action Waiver

Governing Law. These Terms and Conditions, and any dispute, claim, or controversy arising out of or relating to the Application, the Service, or these Terms, shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates without regard to conflict of law principles.

Mandatory Arbitration. Except where prohibited by mandatory law, disputes shall be finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under its applicable rules, by a single arbitrator. Seat of Arbitration: Dubai, United Arab Emirates. Language: English. Judgment on the arbitral award may be entered in any court of competent jurisdiction.

Class Action Waiver. To the maximum extent permitted by applicable law, users agree that any dispute shall be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or consolidated proceeding. Users expressly waive any right to participate in class actions, private attorney general actions, or representative proceedings against the Company.

Consumer Rights Exception. Where applicable law does not permit mandatory arbitration or class-action waivers, such provisions shall apply to the maximum extent permitted, and remaining claims shall be resolved by courts of competent jurisdiction in Dubai, United Arab Emirates.

27. Region-Specific Disclosures

EU/EEA and UK:

• Controller: R and L AI Technologies L.L.C-FZ, a Limited Liability Company. Legal bases: consent, contract, legitimate interests, compliance with legal obligations.
• Rights: access, rectification, erasure, restriction, objection, portability, and to withdraw consent. Contact: legal@mami.ae. EU/UK representative (if required): Not currently designated.
• Transfers: Standard Contractual Clauses/IDTA plus supplementary measures.
• Consumer withdrawal: If you purchase digital services, you may have a 14-day right to withdraw unless you consent to immediate supply and acknowledge loss of the right.

California (USA):

• We provide CCPA/CPRA disclosures and honor rights to know, delete, correct, and opt out of “sale”/“sharing” of personal information, if applicable. Do Not Sell/Share link provided if required.

Other regions:

• We will comply with local mandatory consumer and data protection rights where applicable. Country-specific terms may be posted or provided in-app.

28. Data Retention and Deletion

We retain personal data as needed for the purposes described or as required by law. You may request deletion via settings or privacy@mami.ae. Some data may be retained for legal, security, or backup purposes.

29. Security Practices and Incident Response

We use safeguards such as encryption in transit, access controls, logging, and monitoring. If a data incident affects your personal data, we will notify you and regulators as required by applicable law.

30. Export Control and Sanctions

You may not use or export the Service in violation of UAE, US, EU, UK, or other applicable export and sanctions laws. You represent you are not a prohibited party or located in a sanctioned jurisdiction.

31. Notices

Legal notices to us: legal@mami.ae. We may provide notices via email, in-app messages, or postings within the Service.

32. Entire Agreement; Changes to Terms

• These Terms and the Privacy Policy are the entire agreement between you and us.
• We may update these Terms. We will provide notice of material changes (e.g., email or in-app). Continued use after the effective date constitutes acceptance. If you disagree, stop using the Service.

33. Contact

Annex A: Data Processing Addendum

(For EU/UK and business customers, if applicable.)

• Roles: Define controller/processor relationships.
• Processing details: subject matter, duration, nature, purpose, categories of data subjects, personal data types.
• Technical and organizational measures.
• Sub-processors: authorization and list; notification of changes.
• International transfers: SCCs/IDTA and supplementary measures.
• Assistance: data subject rights, DPIAs, breach notifications.
• Return/deletion on termination.

Annex B: AI Safety Guidance for Users

• Verify time-sensitive or critical reminders (e.g., medication schedules).
• Do not use the Service for emergencies; call local emergency numbers.
• Review family space permissions regularly.
• Report harmful/abusive content to legal@mami.ae.

Global Applicability & Legal Reinforcements (Addendum)

Addendum A — Global Applicability

These Terms and Conditions apply worldwide to all users of the mAmI application, regardless of geographic location, country of residence, or jurisdiction. Where local laws apply, these Terms shall be enforced to the maximum extent permitted by applicable law. Availability of the Application in any jurisdiction does not constitute an obligation to comply with local regulatory requirements beyond those expressly required by law.

Addendum A.1 — AI Authority & User Control

The user expressly acknowledges and agrees that all interactions, communications, responses, recommendations, prompts, reminders, and outputs provided within the mAmI Application are generated exclusively by artificial intelligence systems and automated processes. At no time does the Application provide communication, interaction, advice, or responses from a human being, employee, contractor, therapist, medical professional, or advisor of the Company. The AI assistant:

• Is not a human and does not possess consciousness, intent, judgment, emotions, or personal understanding;
• Does not form personal relationships, fiduciary duties, or human-like obligations toward users;
• Operates solely based on programmed logic, machine learning models, and user-provided inputs.

Users understand and agree that:

• Any perception of empathy, emotional understanding, personalization, or conversational tone is a simulated AI-generated interaction and not human engagement;
• No statements, suggestions, or responses constitute professional, human, medical, psychological, legal, or therapeutic advice;
• The AI does not independently verify information and may generate incomplete, inaccurate, or inappropriate outputs.

All decisions, actions, interpretations, and reliance on AI-generated outputs remain solely the responsibility of the user. The Company makes no representations or warranties that the AI outputs are accurate, complete, reliable, suitable, or appropriate for any specific purpose. The AI assistant does not make autonomous decisions on behalf of users; execute transactions, payments, bookings, or commitments; or act as an agent, representative, or proxy for the user or the Company. Use of the Application constitutes explicit acknowledgment that the user is interacting exclusively with artificial intelligence and not with a human, and that any reliance on AI-generated content is undertaken entirely at the user's own risk.

Addendum B — Purchases, Payments & Transactions

The AI may assist in preparing shopping carts, drafting purchase requests, or redirecting users to third-party platforms. Under no circumstances does mAmI process payments, authorize transactions, or complete purchases on behalf of users. All financial transactions are conducted exclusively by the user through third-party services governed by their own terms.

Addendum C — Appointments & Bookings

The mAmI APP may assist users in drafting or initiating appointment requests through integrated third-party services. Final booking confirmation, modification, cancellation, and attendance remain solely the responsibility of the user. mAmI is not responsible for availability, outcomes, cancellations, or disputes arising from such appointments.

Addendum D — Medical, Parenting & Professional Disclaimer

The mAmI APP does not provide medical, psychological, legal, parenting, or professional advice. All content, suggestions, and insights are informational only and should not be relied upon as a substitute for consultation with qualified professionals. Users acknowledge and agree that they are solely responsible for decisions made based on information provided by the Application.

Addendum E — Third-Party Services

The Application integrates with third-party services for scheduling, shopping, messaging, and notifications. These services operate independently and are governed by their respective terms and privacy policies. mAmI assumes no responsibility for third-party service performance, errors, data handling, or outcomes.

Addendum F — Limitation of Liability

To the fullest extent permitted by law, mAmI, its creators, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the Application.